Avant Garde Beauty Supply, Inc Privacy Statement

Avant Garde Beauty Supply, Inc. maintains a long history of client privacy, all customer information is stored in a secure area at all times, and is not shared with 3rd party companies.

1. How much is freight?
   1. If you order online(on your own):
      1. Freight Discounts for any order over $200.00
   2. If you order through your local sales consultant:
      1. Freight Discounts for any order over $250.00
   3. When freight is charged, it is calculated in accordance with the UPS ground freight price list.


2. Is ordering online the only way to get my products?
   1. No, you can also order by calling our customer service center toll free at 888.312.9838, or you may contact your local sales representative. Whether ordering online, by phone or through your sales consultant, your order will be processed and shipped via UPS ground (1 day delivery in most areas). If any of the products that you ordered are unavailable at the time, it will be shipped as soon as possible. Remember, you only get charged when products are shipped.


3. What information is collected?
   1. Avant Garde Beauty Supply, Inc uses cookies, in combination with other technologies in order to run the shopping cart. Information held includes:name, company name, shipping address, billing address, order history, and IP information to track fraudulent credit card usage.


4. What are "cookies"?
   1. We use "cookies" to improve the ease of your shopping experience. This cookie file (placed on your computer by your browser) allows you to easily access your customer information each and every visit. We do not and cannot use "cookies" to collect information about you or your computer. You will need to accept cookies to shop at www.realhair.net.


5. What kind of security does Avant Garde Beauty Supply, Inc use?
   1. All information submitted to www.realhair.net is done using SSL (secure socket layer) encryption and is certified by Sage Bank an internet leader in secure transactions. SSL encodes all information sent between you and www.realhair.net and renders it unreadable to any 3rd party. SSL encryption is supported by Netscape Navigator 3.x and higher and also by Microsoft Internet Explorer 3.01 or higher.


6. What are your store hours?
   1. Our store hours (which refers to when you can contact our customer service team by calling our customer service center) are Monday thru Friday 8am to 5pm CST. Our online store at www.realhair.net is open 24 hours a day for your convenience; however orders can only be processed during store hours. So if you place an order after store hours, your order will only be processed on the next business day.


7. What is your return policy?
   1. If you have any products malfunctioning (DAMAGED) or if you are not completely satisfied (RETURNS), you must contact your local sales representative within 30 days from ordering. Items purchased at www.realhair.net if kept in new condition, may be returned within 15 days, for a store credit only, after a 15% re-stocking fee charge. You are responsible for 100% of shipping costs unless the item is defective. In such case, Avant Garde Beauty Supply, Inc will arrange for products pick-up and will give you a 100% credit refund. There are no cash refunds for returned or damaged products.